Artist Flooring and Showers LLC (“Artist Flooring,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, or interact with us by phone, email, or text message.
By using our website or providing your information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you submit a form, request an estimate, opt in to text messaging, or otherwise communicate with us, we may collect:
- Your first and last name
- Your email address
- Your phone number (mobile or landline)
- The address or location of the property you wish to have serviced
- Any project details, preferences, or messages you choose to share with us
- Consent records related to text messaging or marketing communications
1.2 Information Collected Automatically
When you visit our website we may automatically collect limited technical information such as your IP address, browser type, device type, referring website, pages viewed, and time spent on the site. This information is used solely for site security, analytics, and improving the user experience.
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate or service request
- Schedule consultations, appointments, and installations
- Send you appointment reminders, follow ups, informational and account notifications via SMS, email, or phone (where you have consented)
- Send you marketing communications about special offers, discounts, and product updates (only where you have separately opted in)
- Process payments and provide the services you request
- Comply with legal obligations and enforce our Terms of Service
- Improve our website, services, and customer experience
3. SMS / Text Messaging Privacy & TCPA Compliance
No Mobile Information Sharing: No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude SMS opt-in data and consent; this information will not be shared with any third parties.
3.1 Opt-In
By checking the SMS consent boxes on our website form, by texting us first, or by otherwise providing express written consent, you agree to receive text messages from Artist Flooring and Showers LLC at the mobile phone number you provided. There are two separate consents we may request:
- Non-Marketing / Transactional SMS: Appointment reminders, follow ups, informational messages, and account notifications.
- Marketing SMS: Special offers, discounts, and new product or service updates.
Each consent is independent and not a condition of any purchase. You may consent to one, both, or neither.
3.2 Message Frequency, Cost, and Carriers
Message frequency varies based on your interaction with us. Message and data rates may apply depending on your wireless plan and carrier. We are not liable for any charges from your wireless carrier. Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.
3.3 Help and Opt-Out
You can opt out of text messages at any time by replying STOP to any message you receive from us. After replying STOP you will receive a final confirmation message and no further texts will be sent. To opt back in, reply START or contact us directly.
For help or assistance, reply HELP to any message, or contact us at the email address listed below.
3.4 TCPA Compliance
Artist Flooring and Showers LLC complies with the Telephone Consumer Protection Act (TCPA) and applicable Federal Communications Commission (FCC) rules. We do not send automated or marketing text messages without prior express written consent. Your consent is not a condition of any purchase or service.
4. How We Share Information
We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., scheduling software, CRM, payment processors), bound by confidentiality obligations and only to the extent necessary to perform their services.
- Legal Compliance: When required to comply with a subpoena, court order, or applicable law.
- Business Transfer: In connection with a merger, acquisition, or sale of all or part of our business, subject to standard confidentiality protections.
- With Your Consent: Any other sharing with your express, prior consent.
SMS opt-in data and consent records are explicitly excluded from any sharing — they are never shared with, sold to, or transferred to third parties or affiliates for any purpose.
5. Cookies and Tracking
Our website may use cookies, web beacons, or similar technologies to remember your preferences, measure site performance, and improve your experience. You may disable cookies through your browser settings; however, some site features may not function properly as a result.
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your data.
7. Data Retention
We retain your personal information only for as long as necessary to provide the services you requested, comply with legal obligations, resolve disputes, and enforce our agreements. Records of SMS consent are retained as required by applicable telecommunications regulations.
8. Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw your consent to text messaging by replying STOP
To exercise any of these rights, please contact us using the information at the bottom of this page.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Artist Flooring and Showers LLC
State of Florida, USA
Phone: +1 (727) 602-2233
Email: kotrocip@gmail.com